Returns - The Jacket Maker

File a return

To initiate your exchange or return, simply click on the button below.

Regular products can be returned for refund, exchange or store credit, whereas, bespoke or made-to-measure products can only be returned for alteration.
Once the Fulfillment center has received and inspected your return (Usually within 72 hours of receipt), you will receive an email confirmation that your return is completed. In case of refund, it will be issued within 7 days. Please note, depending on your financial institution it may take an additional 2-10 business days for the credit to post to your account.